|1||RUGGED SCIENCE EIN||46-4401967|
|2||Contact us for Registration Code|
The Rugged Science Quality Management System is at the foundation of our commitment to continuous improvement as a manufacturing company and as an employer. Our manufacturing processes and facilities are audited frequently by external regulators and customers, and internally by our own quality engineering department. Our quality system is not entombed in forgotten binder on a dusty shelf, but is instead a living dynamic process that guides our daily efforts towards zero defects. The Rugged Science Quality Management System is ISO 9001:2015 certified. Our external auditor is Preferred Registrar Group, Inc, of Michigan, and our certificate registration number is 15-R5098.
Rugged Science, LLC and its employees are committed to providing our military and commercial customers with reliable, rugged embedded computers, ruggedized operator interface panels, ruggedized displays, and custom ruggedized solutions. Our goal is to become the industry preferred rugged solutions provider by delivering a high level of customer service, meeting all contractual and regulatory requirements within cost and schedule and developing lasting customer loyalty by meeting or exceeding customer expectations. We achieve this through employee involvement, teamwork, and adherence to the highest ethical and quality standards.
Customer satisfaction is critical to quality performance; therefore, we value input and active involvement from all stakeholders, including our employees, trusted suppliers, and customers, to improve our processes, products, and services.
We ensure customer satisfaction by meeting our contractual commitments, establishing and meeting internal quality objectives, and by continually improving the effectiveness of our quality management system.
Quality is the responsibility of every Rugged Science employee..
Rugged Science is absolutely committed to having zero negative impact on our natural environment. We are constantly surveying our processes, our materials, our community, and our customers to initiate new ideas on reducing our environmental footprint. Rugged Science will:
Rugged Science is committed to making quoting, ordering, and shipping as efficient and seamless as possible for our customers. This commitment extends to the warranty of our products and our return policy
Unless otherwise noted, prices are valid for 30 days following a quotation from Rugged Science. Shipping charges and insurance are not included in the price, unless otherwise noted on the quote. All pricing is F.O.B. shipping dock.
For most general orders, shipping within the United States is via ground. If your project timeline requires faster shipping, our logistics department will be happy to ship according to your requirements. Please inform your sales account manager about your shipping needs.
With established credit, all invoices are due Net 30 days from the day of shipment. Contact your sales manager to establish a Rugged Science account.
To ensure complete accuracy for both you and Rugged Science, we request that you include the name and contact information of the purchaser, along with your billing address, shipping address, Rugged Science model number, model name, and price. Rugged Science requires a current Form W-9, Request for Taxpayer Identification Number (TIN) and Certification.
Rugged Science's maximum liability under any purchase order is the actual purchase price received by Rugged Science for the product that gave rise to the claim. Rugged Science's liability is limited to and shall in no way exceed the dollar value of the Purchase Order.
Rugged Science may accept a cancellation with a formal written request. Restocking fees or other cancellation fess may apply. Contact your sales manager to discuss the situation prior to cancellation.
Rugged Science standard terms and conditions of sale can be viewed by following this link: RUGGED SCIENCE STANDARD TERMS AND CONDITIONS
Rugged Science warrants its products to be free of defects in material or workmanship for a period of one year from the date of the invoice. Longer warranty periods can also be established, please contact your sales account manager for information. All sub-components used within Rugged Science products are covered under a pass-through warranty (e.g. components such as power supplies, DVDs, etc are covered under its original manufacturer’s warranty). Repair or replacement products will be warranted for a period of six months from the date of shipment, or for the remainder of the original warranty period for said product, whichever is longer. The warranty is void if the product has been subjected to abuse, neglect, gross misuse, alteration, or if any repairs have been attempted without the express direction of Rugged Science. Warranty is also void if failure is caused by accident, acts of God, or other causes not a result of a defect in Rugged Science workmanship. Buyer agrees that if a Rugged Science product proves defective, Rugged Science is only obligated to repair, replace, or refund the purchase price at Rugged Science’s sole discretion. Rugged Science reserves the right to change or improve our products without incurring any obligation to similarly alter products previously purchased. Any software or firmware delivered by Rugged Science will be warranted for a period of one year to perform in accordance with published specifications prepared, approved, and issued by Rugged Science or the appropriate external vendor.
We love speaking with our customers! Call our sales or support engineers in the USA at:
+1 (443) 595-8384
Prefer typing? No problem! Use our handy Chat Bot in the corner of this page, or email us at:
Rugged Science Sales
We love in-person visits! Our design and manufacturing facilities are located at:
47 Loveton Circle, Suite Z, Sparks, MD